The trusted infoSet: the key to reliable information within your company

By Marc Ansoult

But what is a trusted infoSet?

An infoSet is simply a set of information, whether documents, data or both. A “trusted infoSet”, on the other hand, is a set of information that you can rely on with complete confidence.

But how can you trust information? In reality, trust is placed in a person, not in data. A “trusted infoSet” is therefore a set of information that one person vouches for. I like to call this person the “infoSet owner”.

Too often, we think we can organise information in a purely logical and intellectual way, without taking into account those who produce or consume it within the organisation. However, to build a truly effective information architecture, it is essential to take into account the human factor and build bridges between the human architecture and the organisation.

How do you create “trusted infoSets”?

1. Identify the “infoSet owners”: These are the people who know the information best, who update it and who can guarantee its quality.
2. Empower the owners: Give them the means to manage their infoSet and ensure that it remains reliable.
3. Set up validation processes: Make sure that any new information is checked by the infoSet owner before being incorporated.
4. Communicate: Let everyone know who is responsible for which infoSet and how to access reliable information.

This is a major challenge: you need an analytical brain to classify and organise information according to logical criteria, and a relational brain to connect people to data. When the challenge is well stated, it’s easier to rise to it.

The benefits of trusted infoSets are considerable. They enable informed decision-making, improved collaboration and greater efficiency.

How do you go about making the information in your business more reliable?